"Everything you need."

TripAdvisor 2015

"Fantastic accommodation, great staff, great location."

TripAdvisor 2015

"Feels like home!"

TripAdvisor 2015

"Beats hotels every time."

TripAdvisor 2015

"Better than a hotel."

TripAdvisor 2015

"Highly recommended!"

TripAdvisor 2015

Full Time Receptionist needed at Skene House Holburn

Job title:  Receptionist

Location: Skene House Holburn

Working Hours: 40 hours per week, over 5 days including some weekends. Shifts of 7am – 3pm or 3pm – 11pm

Reports to: Manager

Main purpose of job:    

1. To deal with all administration matters related to incoming, current and previous reservations.

2. To ensure all in-house guests enquiries are dealt with in an efficient and courteous manner, assisting them to have a pleasant stay.

Main duties, tasks and responsibilities:

Customer Service

• Greet all customers, staff and contractors in a warm and welcoming manner

• Provide all guests with a friendly, professional and consistently high level of service

•Promptly and efficiently deal with all Skene House Suite in-house and prospective guests’ enquiries

•Deal with all enquiries and matters relating to customer care and guest satisfaction, ensuring feedback is given and manager is made aware.

Shift Tasks

•Complete shift checklist within shift as per company procedures

•Deal with all aspects of cashiering ensuring accuracy at all times

•Deal with all incoming calls to switchboard and internal extensions in a warm and welcoming manner, answering the phone within 3 rings.

Ensure key security procedures for staff and contractors and guests keys are in accordance to company procedures.

•Handle all guest correspondence efficiently in accordance to laid down procedures

•Ensure reception and lounge areas are tidy at all times in accordance with standards set

Sales & Analysis

•Maximise suite revenue and occupancy in accordance with standards set

•Deal with filing and statistical analysis of business in accordance to laid down procedures.

Team work

•Communicate relevant information to other departments in friendly and informative manner

•Support colleagues

•Undertake any additional reasonable duties as requested by your Manage

Legislation & Policies

•Adhere to all relevant Health and Safety and Licensing regulations

•Adhere to company’s uniform standard and grooming/presentation policy as detailed in staff handbook

 

Start date: ASAP

To apply, please download our application form and email to recruitment@skene-house.co.uk, or post to Claudia McWhirter, HR Manager, Skene House HotelSuites 96 Rosemount Viaduct, Aberdeen AB25 1NX