Full Time Receptionist needed at Skene House Holburn
Job title: Receptionist
Location: Skene House Holburn
Working Hours: 40 hours per week, over 5 days including some weekends. Shifts of 7am – 3pm or 3pm – 11pm
Reports to: Manager
Main purpose of job:
1. To deal with all administration matters related to incoming, current and previous reservations.
2. To ensure all in-house guests enquiries are dealt with in an efficient and courteous manner, assisting them to have a pleasant stay.
Main duties, tasks and responsibilities:
• Greet all customers, staff and contractors in a warm and welcoming manner
• Provide all guests with a friendly, professional and consistently high level of service
•Promptly and efficiently deal with all Skene House Suite in-house and prospective guests’ enquiries
•Deal with all enquiries and matters relating to customer care and guest satisfaction, ensuring feedback is given and manager is made aware.
•Complete shift checklist within shift as per company procedures
•Deal with all aspects of cashiering ensuring accuracy at all times
•Deal with all incoming calls to switchboard and internal extensions in a warm and welcoming manner, answering the phone within 3 rings.
Ensure key security procedures for staff and contractors and guests keys are in accordance to company procedures.
•Handle all guest correspondence efficiently in accordance to laid down procedures
•Ensure reception and lounge areas are tidy at all times in accordance with standards set
Sales & Analysis
•Maximise suite revenue and occupancy in accordance with standards set
•Deal with filing and statistical analysis of business in accordance to laid down procedures.
•Communicate relevant information to other departments in friendly and informative manner
•Undertake any additional reasonable duties as requested by your Manage
Legislation & Policies
•Adhere to all relevant Health and Safety and Licensing regulations
•Adhere to company’s uniform standard and grooming/presentation policy as detailed in staff handbook
Start date: ASAP
To apply, please download our application form and email to email@example.com, or post to Claudia McWhirter, HR Manager, Skene House HotelSuites 96 Rosemount Viaduct, Aberdeen AB25 1NX