"Superb for long term stays"

TripAdvisor 2014

"Great place to stay in Aberdeen"

TripAdvisor 2014

"Unbeatable service"

TripAdvisor 2014

"Welcoming, comfortable and good value"

TripAdvisor, 2014

"Old World Charm"

TripAdvisor, 2013

"Amazing Weekend"

Tripadvisor, 2013

Job Title: Concierge

Location: Skene House Holburn, Aberdeen

Hours: 40 hours / Full time – 5 days from 7 / 7am – 3pm or 3pm -11pm

Main purpose of job: To assist Reception and Housekeeping in all aspects related to providing guests with a pleasant stay.

Main duties, tasks and responsibilities:

Customer Service

  • Greet all guests, staff and contractors in a warm and welcoming manner.
  • Provide all guests with a friendly, professional and consistently high level of service
  • Promptly and efficiently deal with all in-house guests enquiries
  • Deal with all enquiries and matter relating to customer care and guest satisfaction, ensuring feedback is given and manager is made aware.

Shift Tasks

  • Complete shift check list within shift as per laid down procedures
  • Ensure the smooth & efficient delivery of laundry & breakfast provisions
  • Accept, check and unpack deliveries, taking into consideration manual handling training
  • Check all arrival suites are ready in accordance with laid down procedures
  • Ensure all showrounds for new and potential guests are in accordance to laid down procedures
  • Carry out two security checks of all houses per shift
  • Ensure public areas, inside and out, are tidy and well presented at all times in accordance to standards set
  • Action any basic maintenance, reporting any incidents that can not be actioned by yourself to your Manager
  • Completion of monthly cleaning checklists

Legislation & Policies

  • Adhere to any relevant Licensing and Health and Safety regulations and other laws
  • Adhere to company’s uniform standard and grooming/presentation policy as detailed in staff handbook.

Team work

  • Cover Receptionist’s break as required ensuring all dealings are reported to Receptionist on his/her return
  • Assist Reception, Housekeeping and Food Service depts. with matters as required
  • Assist the conference porter with re-setting or replenishing meeting rooms as required.
  • Communicate relevant information to other departments in a friendly and informative manner
  • Support colleagues
  • Carry out any additional reasonable tasks as requested by your Manager

Please send applications to recruitment@skene-house.co.uk